The Grateful Dogs Clubhouse

Unreported injury/Dog bite

“Our dog was bitten in the ear by another dog... yet we were never contacted by staff. I only found out that evening when I called.”

Lack of pack control/Safety concerns

“the handlers are not pack leaders and they let the dogs control almost every situation... dogs are getting hurt”

Communication regarding injuries/health(2 mentions)

“staff and the owner downplayed the injury... That decision is not theirs to make.”

Pricing and rigid policies(3 mentions)

“because I picked them up at 12pm I was charged a 1/2 day of daycare... screaming she wasn't going to argue with me.”

Rudeness to potential/new clients(2 mentions)

“rudely interrupted me and in a condescending tone told me they are not taking new clients.”