EZ Dog Grooming & Pet Supplies
103 E Pender St, Vancouver, BC V6A 2R8
Overview
EZ Dog is a home-based boarding and daycare facility in Vancouver's Chinatown/Gastown area operated by owner Farrell Augustin since 2010. They offer cage-free boarding in a home environment, daycare services with group play, grooming, and training. The facility requires vaccinations (Rabies, DHPP, Bordetella) and a temperament evaluation for new dogs.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
205 reviews analyzedEZ Dog is a polarizing local fixture highly praised for Farrell's 'dog whisperer' ability to calm anxious pets and provide a cage-free, family-style boarding experience. However, the facility faces serious criticisms regarding safety oversight in daycare and technical grooming errors, specifically shaving double-coated breeds and cutting nails too short. While many regulars find the owner warm and knowledgeable, a significant minority of customers report the service can be dismissive, rude, or even confrontational when issues arise.
People love
Staff shoutouts
Worth noting
Severe physical injury during daycare
“The dog’s claw went inside the right eye of my dog... owner didn't even know which dog had attacked my puppy because he said that he turned his back to take his cellphone.”
Injuries during grooming (cutting the quick/skin)
“my dog was bleeding from at least 3 nails!!!!! ... he is still bleeding now at home!!!!”
Allegations of unprofessional/harassing behavior
“stop sending me insulting messages to my PERSONAL number, I don’t think that's even permitted for a business to harass customers.”
Shaving double-coated breeds/Poor grooming quality(6 mentions)
“Specifically asked for a brush out...came back to my Pomeranian completely shaved. Any one knows not to shave a Pom.”
Owner's temperament/Rudeness(7 mentions)
“The owner was speaking to a customer in an unnecessarily rude and condescending manner. It was uncomfortable situation.”
Pricing and hidden fees(5 mentions)
“charged me $10/hr for doggy day care [after grooming]... First off, their prices are $30-40 above average.”
At a Glance
Pricing
Boarding
$80–$500/night
Daycare
$10–$39/day
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