Brooklyn facilities
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Fido Playhouse

975 Manhattan Ave Store #1, Brooklyn, NY 11222

4.9
67 Google reviews
GroomingOnline booking

Overview

Fido Playhouse is a Brooklyn-based dog daycare and boarding facility with two locations (Greenpoint at 975 Manhattan Ave and Williamsburg at 420 Kent Ave). Founded in late 2018 by Bunny, Rodolpho, and Tulio, they offer daycare, boarding, grooming, training, and dog walking services with a focus on individualized care and the F.I.D.O. philosophy (Fun & Friendship, Individual Care, Discipline & Development, Outstanding Love & Safety). They require a free 3-hour temperament evaluation for all new dogs and have specific vaccination requirements (Bordatella, Rabies, DHLPP).

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Late pick-up fee:$40/hour after business hours

Cancellation & Deposits

Holiday surcharge — $40/day

Care & Play

Group play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Not required, focus on behavior and social skills
Temperament test fee:Free

Extras

Owner operated

What Reviews Say

64 reviews analyzed

Fido Playhouse is overwhelmingly beloved by customers with 62 of 64 reviews giving 5 stars. The facility excels in nearly every category: staff are described as passionate, caring, and treating dogs like family; communication is excellent with daily photos, videos, and quick responses; dogs are happy and exhausted after visits; and the facility offers ample space and multiple daily pack walks. The only significant criticism is pricing (one 3-star review about cost for two dogs), though many other reviews mention prices are fair for the neighborhood. A serious red flag exists from one 1-star review alleging gender discrimination in hiring by the owner, which represents a significant workplace ethics concern that should be addressed.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
5.0
Drop-off / pickup
5.0
Safety
4.5
Value
4.0

People love

Exceptional staff care and passion(35)Excellent communication and updates(30)Pack walks and exercise(25)Dog happiness and socialization(28)Flexible and accommodating service(15)

Staff shoutouts

Bunny(45 mentions)Tulio(20 mentions)Luciano(6 mentions)Lou(2 mentions)Christine(2 mentions)Bernardo

Worth noting

Employment discrimination based on gender - owner stated she 'only hires men because only men can do the job of grooming and walking dogs'

“she only hires men because only men can do the job of grooming and walking dogs which is mind blowing to me because women do all kinds of jobs”

Pricing concerns

“to board it is just impossible to afford our services. I have 2 pups. They charge the same price (double) per dog. My husband and I were on holiday for 13 days and our bill was $3000”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone42 repeat customers

Top Rated

4.9 stars from 67+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 67 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities2 of 14
Reviews67
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website+1 646-384-8602Get directions to 975 Manhattan Ave Store #1, Brooklyn, NY 11222

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