Round Rock facilities
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Firehouse Pet Resort Round Rock

541 Louis Henna Blvd Suite 200, Round Rock, TX 78664

4.4
28 Google reviews
Pool / water playSmall dog areaOnline booking

Overview

Firehouse Pet Resort Round Rock is a pet boarding and daycare facility offering both dog and cat services in the Austin area (with locations in Kyle and Round Rock). They provide playcare (daycare) and overnight boarding with enrichment activities like bubbles and water play, and emphasize a personalized, stress-free experience tailored to each pet's energy level. The facility operates 7am-7pm daily and has medical experts from Firehouse Animal Health Center on-site.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-7pm
Pick-up hours:7am-7pm

Care & Play

Group play

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

26 reviews analyzed

Firehouse Pet Resort receives high praise for its compassionate staff and the security of having an adjacent veterinary hospital, making it a top choice for medical-grade boarding. However, there is a significant disconnect between the high-quality clinical care and the kennel operations, with multiple reports of pets being returned in unsanitary conditions. While the facility is highly regarded for its experts and friendly atmosphere, recurring issues with hygiene and premium pricing for basic services are notable points of friction.

Staff
4.5
Dog happiness
4.0
Safety
4.0
Communication
3.5
Facility
3.0
Drop-off / pickup
3.0
Value
2.5
Cleanliness
2.0

People love

Staff Compassion(6)Proximity to Vet Services(5)Specialized Medical Care(3)

Staff shoutouts

Garza(2 mentions)MoremanDaviesTran

Worth noting

Pets returned covered in urine or feces

“my 2nd dog was absolutely soaked in urine all the way up his legs and on his stomach.”

Neglect of basic care/instructions

“a blanket that was never given to our cold pup and bones safe for the kennel that were never given.. they were still in their package.”

Hygiene/Sanitation(3 mentions)

“Both our pets can home filthy ( backsides covered in fecal matter) beds too.”

High pricing/Hidden fees(2 mentions)

“I was charged $45 dollars for a nail trim! That is more than it costs for daycare!”

Wait times/Disorganization

“It took 40 mins to check in and 40mins to check out.”

Owner replies to 96% of reviewsprofessional tone6 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
3.3/ 5
Amenities3 of 14
Reviews28
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Pricing

Contact facility for pricing

Contact

Visit Website+1 512-310-7387Get directions to 541 Louis Henna Blvd Suite 200, Round Rock, TX 78664

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