Four Seasons Boarding, Grooming and Training

Dog returned with raw/injured nose from boarding

“My 80 pound German shepherd was there for 6 half days... was picked up with a raw spot on his nose that they said was ok it's not bleeding”

Nail clipping injury requiring vet visit

“I have a vet appointment to get a toenail that is growing in her pad... After the vet visit obviously her toe nails had not been clipped for a while”

Dog got sick after boarding

“I came back picked her up and was told she was good when in reality she was sick”

Small dogs/cats kept in stacked cages

“They keep small dogs and cats in cages stacked on top of each other and the actual runs/kennels were sub par”

Aggressive dog policy disputes leading to customer complaints

“We will not ever jeopardize any or our boarding pets safety by having an extremely aggressive dog staying at our facility”

Grooming quality - poor haircuts, incomplete work, matted hair left(8 mentions)

“They butchered both dogs. No nails done. No bath. Terrible place and so many excuses”

Grooming time - took much longer than promised or expected(4 mentions)

“4 hours to get by the worst trim for my pomsky ever. It looks like only scissors by were used to cut his hair clumps wacked”

Training - no results, poor communication from trainer(2 mentions)

“I paid $319 for training and boarding and see no difference in my dog. When I picked up my dog, I did not get to talk to the trainer only got a piece of paper she wrote on”

Overbooking/cancellation issues(2 mentions)

“They book your dog then call you the day before the holiday weekend to tell you we overbooked ourselves your out of luck now”