Schroeder's Den

Breed discrimination - refusal to accept pit bull, Staffordshire terrier, or bully breed mixes despite website claims of being open to all breeds

“She then proceeded to tell me that despite the statement on their website that they are open to all breeds, my 8 week old puppy wasn't welcome there because she's a Staffordshire terrier.”

Rude/unprofessional staff phone interactions

“The lady on the phone was extremely rude. They think it's unfair and harassment that I suggested to them that it would be nice if they put the breed restrictions on their website.”

Breed restrictions/pit bull discrimination(6 mentions)

“BULLY BREED OWNERS ! The dont take bully breeds even if they are dog and people friendly.”

Staff phone demeanor/rudeness(2 mentions)

“The woman on the phone was incredibly rude and disrespectful with zero regard for customer service.”

Understaffing concerns during puppy social hours

“I did feel like it was understaffed. One staff member is not able to police 15 puppies and that's just the truth.”

Limited visibility of dog play areas

“They don't let customer even see where the dogs play so that was disappointing.”