Grand Fur Lodge

Dog injured during boarding - returned with wounds and illness

“When I picked him up his neck was soaked, he smelled awful and he had sores on his elbows, nose and a raw spot on his butt.”

Dog traumatized after boarding - behavioral changes

“Our dog had a completely different personality when we picked him up - he has been aggressive and fearful ever since.”

Dog kept in kennel entire stay without proper socialization

“They had kept her in her kennel the whole time. They only took her out to go potty by herself.”

Staff celebrated when dog was picked up

“We heard the staff in the back room celebrate that my dogs were leaving. There was a loud cheer from a crowd of staff.”

Communication gaps during boarding(3 mentions)

“I was never once given a phone call to let me know that my dog wasn't doing well.”

Difficulty reaching by phone(2 mentions)

“Getting ahold of them can be difficult, but they have a good facility and nice workers”