Gloucester Boarding Kennels

Unattended facility with unlocked doors

“The last time picking up our cat - the door was unlocked, lights on, no one there! I walked around yelling for help, no one there.”

Pet death with poor follow-up

“Three days later our cat was dead... No compassion letter was further received... the icing on this cake was what later we received the stay invoice to be paid.”

Medical neglect/Medication not administered

“All the meds and the food were still in the bag, they had not cared for her nor given her, her meds.”

Severe hygiene issues (pets covered in waste)

“When I picked her up she was covered in pee. She lost more than a few pounds from not eating or sleeping.”

Inflexible/Short Hours(6 mentions)

“Presently, only 2 hours per day for pick up or drop off... if you are unable to be there for the whopping 2 hours a day they are open, forget it!”

Cash Only Policy(7 mentions)

“Fair warning, no debit/credit. Cash only.”

Lack of Communication/No Answer(5 mentions)

“Tried calling and got no answer, then dial tone... As of noon there has been no call back.”

Long intervals between bathroom breaks(2 mentions)

“Last outing was at 6pm and then not again until 8am the next morning! 14 hours with no bathroom break is unacceptable!”