GoDog Research Triangle Park (RTP)

Dog injury during boarding - swollen paw, bruising, behavioral changes not detected or reported

“When I picked Marz up, the difference was immediate and alarming. His paw was visibly swollen... There were also other physical changes - he had bruises on both sides of his mouth”

Aggressive handling of dogs by staff

“I watched a staff member aggressively push him”

Facility temperature control issues - broken fan in summer

“They had a broken fan and did not alert me before I took my dogs here. My puppies are very fluffy and can't take high temperature environments”

Dog contracted fleas while at facility

“My dog also got fleas”

Staff inconsistency/quality concerns(4 mentions)

“It seemed like they did not want to actually take care of my pup, when staff changed for the summer”

Miscommunication about services provided(3 mentions)

“I was told my pup would attend daycare... He never appeared on the cameras... I called and was told my dog was given a 'personal playtime' instead of daycare”

Overcharging/nickel-and-diming(2 mentions)

“A nickle and diming company that is overpriced and charge $10 a day to give my dog his medicine”

Dogs not receiving booked services(2 mentions)

“I would expect staff to be honest about the services I am receiving”