Good Dog Hotel & Spa

Allegation of unsafe care and poor accountability

“YOUR PETS ARE NOT SAFE. They will repeatedly make mistakes, gas-light you, and then ultimately tell you that your business is no longer welcome there.”

Missed medication during boarding, followed by a reported seizure

“I picked Gail up without any concerns until I checked her pill box and notice a dose had been skipped.”

Reported flea exposure

“This place gave me fleas!”

Pet identification and recordkeeping error

“They have mixed up my dog with another dog and do not seem to keep paperwork organized.”

Customer ended use after disputed grooming charge and unresolved follow-up

“I have not been back since.”

Communication, organization, and professionalism(3 mentions)

“there is different information each time. They have mixed up my dog with another dog and do not seem to keep paperwork organized.”

Incomplete services and disputed charges(2 mentions)

“Both of the services I received were unable to be completed in full and I was told I still had to pay full price.”

Dog odor and cleanliness after care(2 mentions)

“when my dog returns from either a boarding stay or even day care at times, he smells like pee.”

Reservation and policy confusion(2 mentions)

“I was informed that I didn't have a standing reservation and was turned away.”

Noise and chaotic environment(2 mentions)

“the constant dog barking heard throughout the whole building”