Priority Boarding

Medical mismanagement/Unauthorized medication changes

“gave medications and changed dosages without authorization, and who pushed for a dosage so high it sent him into a hypoglycemic attack”

Staffing absence during 24/7 advertised hours

“After confirming again by phone, email and text a drop off time of 4a, nobody was there at the facility. Missed my flight.”

Failure to follow medical safety protocols (cones)

“specific instructions regarding his medical skin condition and that his cone should be left on... he was walked out without a cone on... noticed spots in which my dog had been chewing.”

Hidden or unexpected fees(5 mentions)

“Fees fees fees fees……. 3 nights cost me >$500. (550ish).”

Inconsistent report cards(4 mentions)

“they promise report cards & I don’t always get them.”

No feeding during daycare

“I was a little taken back by the fact you don't feed the dogs when they are there for daycare.”