Charlotte facilities
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Grateful Pets Grooming & Boarding

9010 Monroe Rd UNIT G, Charlotte, NC 28270

4.7
231 Google reviews
GroomingClimate controlledOvernight potty breaks

Overview

Grateful Pets is a multi-location pet care facility in the Charlotte, NC area offering dog boarding, daycare, and grooming services. They operate 5 locations plus mobile grooming, with 24/7 veterinary and technician care available on-site. The facility features private kennels of various sizes, a large enclosed play area, and daily exercise and interaction with staff.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Care & Play

Group play
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

231 reviews analyzed

Grateful Pets is highly regarded for its ability to handle anxious, elderly, and 'difficult' dogs that other groomers refuse, with specific praise for groomers Kiki and Micki. While the majority of customers report excellent results and fair pricing, there are significant outliers regarding physical safety and unprofessional phone conduct. The owner is extremely active in responses but often adopts a confrontational or investigative tone toward negative feedback.

Cleanliness
5.0
Value
4.7
Dog happiness
4.5
Staff
4.2
Drop-off / pickup
4.2
Facility
4.0
Communication
3.8
Safety
3.5

People love

Handling anxious or difficult pets(18)Speed of service (especially nail trims)(12)Cat grooming expertise(8)

Staff shoutouts

Kiki(38 mentions)Micki(14 mentions)Tiffany(9 mentions)Holly(7 mentions)Chastin(6 mentions)

Worth noting

Severe coat damage/burns on a Golden Retriever

“My golden retriever was so severely sheared and burned... Vet said it will not grow back because he destroyed her undercoat.”

Physical injury (bloody eye) reported upon pickup

“I noticed his ENTIRE eye was BLOODY. They had cut his eye somehow and now my huskies eye was swollen and bloody.”

Pricing transparency and 'Cash Only' policy(4 mentions)

“I asked why was it 125 if she was a short haired cat... he stated because she’s new and that’s the price.”

Rude phone/front desk interactions(5 mentions)

“The male speaking was super rude... and then, hung up on me.”

Scheduling/Wait times(3 mentions)

“Scheduled an appointment at 9AM... called at 1PM and they still hadn’t even started!!!”

Owner replies to 100% of reviewsdefensive tone24 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.2/ 5
Amenities3 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website+1 704-847-9842Get directions to 9010 Monroe Rd UNIT G, Charlotte, NC 28270

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