Groomingville

Chemical eye injury requiring emergency vet care

“Groomingville badly injured my dog by splashing caustic chemicals into my dog's eyes. We had to rush to the emergency vet to flush his eyes.”

Dog bite injuries during grooming/daycare

“There are multiple spots where two marks are similarly spaced and beginning to scab over. We counted 6-8 different marks on his back that we are assuming to be bites.”

Unreported cuts and injuries found after pickup

“We noticed our dog had large scabbing in the inner ear so we called Groomingville for more information and the person that provided the services admitted that the ear was cut during the grooming but "forgot" to tell us.”

Possible over-sedation or unusual behavior post-grooming

“She was not her normal self! She couldn't hardly walk, she kept licking her paws and she had no energy. I called there the next morning and spoke to a manager. She denied anything strange happened or that my dog was given any medication.”

Tail injury with significant bleeding

“Our poor maltese girl did not need to experience such pain; and lose so much blood just to be groomed. They cut her tail; and it was bleeding non-stop.”

Pricing inconsistencies and unexpected charges(12 mentions)

“I was told over the phone a full groom for my small puppy was going to be around 85$ but when it was all said and done they said the total was 100$.”

Communication failures about services and pricing(8 mentions)

“Despite providing very clear and detailed instructions on the website form, the front desk never seems to know what I have requested.”

Uneven or unsatisfactory haircuts(6 mentions)

“The hair cut was very choppy and uneven, and my dog had a sizable cut on the side of his face!”

Staff attitude and professionalism issues(5 mentions)

“The groomer who took care of her wasn't even around when I came to pick up my dog. If I could leave negative stars, I would.”