Rockville facilities
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Hachiko House

Behind Pancake House, 12220B Rockville Pike suite b, Rockville, MD 20852

5.0
16 Google reviews
Cage-freeSmall dog area

Overview

Hachiko House is a small, family-owned dog daycare and boarding facility in Rockville, MD specializing in small and medium dogs up to 50 lbs. They offer crate-free boarding with private room options, size-specific playgroups, and emphasize personalized attention with a lower dog-to-staff ratio. The facility features non-slip rubber flooring, uses veterinary-grade Rescue disinfectant, and has staff with 7 years of experience including certification in dog behavior from Arizona State University.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Dog-to-staff ratio: lower ratio (specific number not provided)

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Care & Play

Group play
Comfort items allowed
Feeding policy:Owner provides food (implied)

Extras

Owner operated

What Reviews Say

15 reviews analyzed

Hachiko House receives universally enthusiastic 5-star reviews praising its specialized care for small and medium dogs, exceptional communication through daily photo/video updates, and attentive staff who treat each dog as family. Multiple reviewers highlight successful care of senior and shy dogs, with several noting their dogs returned healthier and happier than before. The facility is praised for its clean environment, competitive pricing, and cage-free approach with 24/7 supervision, establishing itself as a trusted, community-valued daycare.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Safety
5.0
Facility
5.0
Communication
5.0
Value
5.0
Drop-off / pickup
5.0

People love

Photo/video updates throughout day(10)Small/medium dog specialization(4)Senior dog care(3)Cage-free play with supervision(2)Outdoor space and walks(2)

Staff shoutouts

Mai(6 mentions)
Owner replies to 100% of reviewsAvg response: 2dwarm tone8 repeat customers

At a Glance

Google rating
5.0/ 5
Review score
5.0/ 5
Amenities2 of 14
Reviews16
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Dog-to-staff ratio

lower ratio (specific number not provided)

Pricing

Contact facility for pricing

Contact

Visit Website+1 240-789-8989Get directions to Behind Pancake House, 12220B Rockville Pike suite b, Rockville, MD 20852

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