Happy Dogs

Dog returned injured/limping after boarding

“our puppy came home limping, exhausted, and starving”

Dog not fed during boarding - food given to other dog or forgotten

“They forgot to feed my dog the last meals of her boarding stay and then blamed it on us”

Overcrowding concerns - too many dogs in small space

“I counted 26 dogs in a tight space circling around. There were no toys, no obstacle course, just literally circling around a small space.”

Wrong dog given to owner

“They gave away my dog the wrong owner and we were quite insensitive about the entire process.”

Locked doors, ignored emergency pickup requests

“We arrived a couple minutes before 6:15pm and they locked the doors. Not only were the doors locked but they were ignoring our emails and calls.”

Alleged physical abuse (disputed by owner)

“Their attendants would chase dogs down and grab their sides, causing the dogs to cower. The attendants would hit and pinch them.”

Camera access fee ($5/day)(3 mentions)

“They've recently introduced a DAILY $5 fee for unlimited camera access, which used to be included for free.”

Overcrowding/space concerns(6 mentions)

“There certainly wasn't enough space for the dogs to actually play or run, at least from the video, and almost all of the dogs were just swarming around the handler”

Poor communication during boarding(4 mentions)

“we received no word about how he was doing until Saturday at 4pm alerting us that he had not eaten either of his meals”

Customer service responsiveness(3 mentions)

“Is there a way to give a place -00000 stars? I'm writing this as a reminder to all fur baby parents that if you care and love your baby, DO NOT LEAVE THEM HERE.”