Atlanta facilities
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Happy Hearts Pet Care Services

327 Nelson St SW, Atlanta, GA 30313

4.5
210 Google reviews
GroomingTrainingOnline booking

Overview

Happy Hearts Pet Care Services is a pet care facility in Atlanta offering pet sitting, grooming, training, walking, and overnight boarding services. The facility has a 4.5-star Google rating and appears to have an active community program called the Inner Circle. The website is primarily a Linktree page with limited detailed information about specific policies, pricing, or facility features.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

196 reviews analyzed

Happy Hearts is highly regarded for its technical grooming skill, particularly with Schnauzers and Doodles, and its cage-free, 'indoor dog park' atmosphere. While the owner, Wayne, is almost universally praised for his talent and patience with anxious pets, there is a significant recurring friction point regarding the front desk staff's attitude and pricing transparency. The facility has successfully transitioned from a mobile service to a physical location, though some growing pains regarding administrative professionalism and boarding communication are evident.

Cleanliness
4.8
Dog happiness
4.7
Facility
4.5
Staff
4.2
Safety
4.2
Communication
4.0
Value
3.8
Drop-off / pickup
3.5

People love

Schnauzer grooming expertise(12)Free-roam/Cage-free environment(6)Patience with anxious/difficult dogs(15)

Staff shoutouts

Wayne(42 mentions)Kalika(2 mentions)

Worth noting

Lost dog / Escape incident

“They lost my dog! Luckily we were able to find him at the shelter.”

Lack of supervision/communication during boarding

“While I was out of town, I received zero photos or updates about Mylo... It didn’t feel like I had boarded him with a professional business.”

Receptionist attitude/unprofessionalism(9 mentions)

“The receptionist is really rude. Her tone, eye rolls... front desk customer service is why I discontinued services here.”

Pricing transparency and upcharges(7 mentions)

“They added on charges at the end of my appointment and pretended like I was told beforehand.”

Parking difficulties(3 mentions)

“Parking is not good but I’d be willing to deal with it, considering the area.”

Owner replies to 95% of reviewsAvg response: 2ddefensive tone28 repeat customers

Top Rated

4.5 stars from 210+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 210 reviews.

At a Glance

Google rating
4.5/ 5
Review score
4.2/ 5
Amenities3 of 14
Reviews210
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Contact facility for pricing

Contact

Visit Website+1 404-941-9042Get directions to 327 Nelson St SW, Atlanta, GA 30313

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