Happy Paws

Alleged improper administration of insulin to a diabetic dog resulting in a medical emergency

“They did this multiple times and caused her to have an insulin overdose that put her in a coma like state for 2 days.”

Dog allegedly returned in severe urine-soaked and unclean condition

“When I got him, he reeked of urine, and the hind side of his back legs were stained yellow from apparently sitting in it.”

Alleged inadequate exercise or time outside the kennel

“The collar tracks dog's activity and movement and over the 24 hour period the app ... said he only walked 836 steps.”

Lost dog identification and rabies tag during stay

“We lost our tags, including our dog's rabies vaccine confirmation which we cannot get a replacement for.”

Alleged unauthorized or incorrect playtime charges

“I was charged for three full days of play time and told that the note in the system was that I wanted it.”

Negative allegation about manager conduct

“The manager is rude and disrespectful.”

Boarding cleanliness and hygiene(3 mentions)

“His hair was also matted like he had been left out in rain or not dried off.”

Declining or inconsistent service quality(3 mentions)

“I am a longstanding customer of this place and after a few recent experiences I can say it is going in the wrong direction.”

Insufficient activity or playtime(2 mentions)

“It is absolutely unreasonable to pay $50 for our dog to be crated the entire time.”

Feeding and stay documentation(2 mentions)

“There was no documentation of whether or not my dogs were actually fed and there was ZERO follow-up from management to assure me that this was even a mild concern.”

Billing transparency and errors(2 mentions)

“The business said they would send me an itemized receipt after this most recent experience and failed to do so.”