Happy Tails Doggie Day Care & Boarding

Reported injuries were not communicated to the owner

“one dog has come back with noticeable injuries that staff didn’t communicate with us about.”

Reported infectious illnesses after boarding

“He came home with Giardia and conjunctivitis.”

Reported overcrowding and unsanitary conditions

“There must have been 30 dogs in the outdoor lot area with one staff member who looked exhausted. It was unsanitary and overcrowded.”

Availability and callback communication failure

“They never did, so I called before they closed... finally told me that they were booked up.”

Reported rising prices and additional veterinary requirements

“The prices keep going up and up.”

Reported flea exposure after boarding

“Fritz was COVERED in fleas when we picked him up!”

Cost and added requirements(2 mentions)

“The prices keep going up and up.”

Injury communication(2 mentions)

“one dog has come back with noticeable injuries that staff didn’t communicate with us about.”

Failure to follow up(2 mentions)

“I never received a call back.”

Illness or infection after boarding(2 mentions)

“He came home with Giardia and conjunctivitis.”