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Happy Tails Resort and Spa

Name: Happy Tails Resort and Spa
Address: 3922 Rosewood Dr, Columbia, SC 29205, Columbia, SC, 29205.0, US
Telephone: +1 803-638-4222
Rating: 4.7

3922 Rosewood Dr, Columbia, SC 29205

4.7

36 Google reviews

Grooming

Overview

Happy Tails Resort & Spa is a pet grooming and boarding facility in Columbia, SC owned and operated by Ray, who specializes in doodles, poodles, and double-coated breeds. The facility offers in-house boarding and full grooming services including creative cuts and styling, with a focus on personalized, stress-free one-on-one experiences for each dog.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

36 reviews analyzed

Happy Tails Resort and Spa enjoys overwhelmingly positive reviews with 33 out of 36 reviews giving 5 stars. Customers consistently praise the staff's genuine love for dogs, high-quality grooming, and stress-free approach. The few negative reviews (3 reviews at 1-3 stars) center on communication failures and scheduling issues rather than pet care quality. The owner responds to every review, typically within a day, with a warm and professional tone, though occasionally becoming defensive when addressing customer complaints.

Dog happiness

5.0

Staff

5.0

Cleanliness

5.0

Safety

5.0

Facility

5.0

Value

5.0

Communication

3.0

People love

Exceptional staff kindness and genuine love for dogs(15)High-quality grooming results(10)Dogs are happy and excited to visit(8)Stress-free grooming approach(5)Clean and immaculate facility(4)

Staff shoutouts

Ray(12 mentions)Julie(10 mentions)Rae(3 mentions)Brianna

Worth noting

Communication failures - unreturned calls and messages

“I left two messages and they never returned my call.”

Customer claims they were 'ghosted' after years of service with no explanation

“Ray and Julie ghosted me... I still haven't heard anything from them.”

Appointment scheduling issues leading to customer being turned away

“I arrived at my appointment time to a locked door... I was told I missed my appointment time and I would not be accommodated”

Communication/responsiveness issues(3 mentions)

“I left two messages and they never returned my call.”

Scheduling and appointment management(2 mentions)

“I arrived at my appointment time to a locked door and rang and knocked twice.”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone15 repeat customers

Top Rated

4.7 stars from 36+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 36 reviews.

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities1 of 14

Reviews36

Repeat customersNumber of reviews that mention returning or being a regular customer.15

Pricing

Contact facility for pricing

Contact

Visit Website +1 803-638-4222 3922 Rosewood Dr, Columbia, SC 29205

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