Healthy Hound Playground & Grooming

Senior dogs experiencing serious health decline or death during boarding

“Within 9 days he lost 10 pounds and contracted a respiratory infection that ended up turning into pneumonia.”

Dogs contracting kennel cough/URI at facility

“My dog visited for daycare a month ago and was exposed to kennel cough.”

Dogs returning with injuries (cuts, bites, limping) without notification

“He came home with a huge cut/gash on his nose that left a scar for months. No communication was given about this.”

Dogs contracting giardia or other infections

“He came back with giardia…likely from feces or other bacteria in the drinking water.”

Lack of transparency about pricing and unexpected charges

“They increased their fees without telling me... I was charged $85 when my dog didn't even get a full haircut.”

Pricing transparency and unexpected fees(8 mentions)

“They increased their fees without telling me, which I think is unprofessional.”

Lack of live camera access to monitor dogs(5 mentions)

“They don't offer a live webcam service like most other facilities do, which was a huge downside.”

Communication about incidents and health issues(6 mentions)

“Why did they not call us? We would have picked her up had we known there was a problem.”

Phone responsiveness and scheduling system issues(4 mentions)

“Phone never been pick up. Guess I'll never know how good is this place since I can't even make an appointment.”