Hight Veterinary Hospital

Emergency care refusal - pet died after being turned away at closing time

“They said 'sorry, you should take him to the emergency vet'. I explained that we would not make it and my cat was dying... My cat is now dead.”

Failed referral - pet in pain while specialist referral was never sent

“When my pet needed a referral to specialist they took their time in doing it and claimed they did it. But in fact four days of follow-up with specialist office it was verified they never did send over referral.”

Missed medical issues during routine visits

“They missed an ear infection, routine shots, a required physical... in two visits they missed an ear infection, routine shots, a required physical.”

Pricing concerns - perceived as expensive(8 mentions)

“I was surprised by the cost of the visit... almost $300 for a joint office visit with flu shots for 2 small pups is a lot”

Lack of follow-up after pet death or serious issues(2 mentions)

“I'm really shocked they haven't reached out and acknowledged his passing. 14 years and thousands of dollars later I'd have at least expected a phone call.”

Inconsistent information/billing(2 mentions)

“I can no longer trust the financial information I am given to be correct... the general information I request is correct.”