Hilltop Dog Hotel
7654 S Northshore Dr, Knoxville, TN 37919
Overview
Hilltop Dog Hotel is a Knoxville boarding facility offering climate-controlled kennels with live webcams for pet parents to monitor their dogs. They require rabies, distemper/parvo, bordetella (every 6 months), and canine influenza vaccinations. Puppies must be at least 16 weeks old. Services include boarding, activities/daycare, and bathing. They provide pet update texts, privacy runs, bedding, and raised cots.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella (every 6 months), Canine Influenza (H3N2/H3N8)
Policies & Details
Hours & Billing
Care & Play
What Reviews Say
22 reviews analyzedHilltop Dog Hotel enjoys overwhelmingly positive reviews (4.59/5 average) with praise for friendly staff, clean facilities, and happy dogs. However, two concerning 1-star reviews reveal significant issues: overnight care gaps where dogs are left alone for 15 hours without staff, and a flea infestation with poor follow-up to customer complaints. The majority of customers are repeat visitors who appreciate the caring environment and simple pricing.
People love
Worth noting
Dogs left alone overnight (15 hours, 5pm-8am) with no staff present or check-ins
“Staff leaves at 5 p.m. and does not come back until they open back up at 8 am. Staff was extremely rude when I called to check on my dog. Essentially paying to have my dog left in a crate.”
Flea infestation contracted during stay, no timely response to customer complaint
“Our dogs came home with quite a flea infestation... I called the business the same day I picked them up and left a message regarding the issue. I never received a response.”
Overnight care - dogs left alone for extended hours with no staff supervision
“Staff leaves at 5 p.m. and does not come back until they open back up at 8 am.”
Flea infestation and poor follow-up to customer complaints
“Our dogs came home with quite a flea infestation... I never received a response.”
Top Rated
4.6 stars from 22+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 22 reviews.
At a Glance
Min puppy age
4 months
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Knoxville
Pet Resorts
Knoxville, TN
From $30/night
View DetailsThe Dog Stop - Knoxville
Knoxville, TN
Contact for pricing
View DetailsPets R People 2 - Doggie Daycare & Boarding
Knoxville, TN
From $50/night
View Details