Hol-a-Pet Inn, LLC

Physical abuse of animals

“The staff member started kicking him to put him in the crate.”

Lost animal/Escape

“let my dog go away into the wild after the people taking care of her let her out”

Staff being bitten frequently

“she had been bitten 3 that morning already by 'good dogs' and I had just gotten the brunt of it”

Rudeness/Unprofessionalism on the phone(9 mentions)

“Very rude on the phone. She was sarcastic and very short. Accused me of being a liar.”

Crate-only confinement(2 mentions)

“it turns out they are kept in crates all day and not aloud outside to get exercise.”

Last-minute cancellations/Refusal of service(4 mentions)

“Told her my dogs breed and size 'no I don’t have any room' and hung up.”