Red Ruff Inn - Doggie Daycare, Pet Hotel, Grooming & Training

Abandonment of animal at shelter

“Red Ruff Inn then decided to just dump my dog off at the Cheyenne Animal Shelter as a STRAY!”

Severe physical injuries and lack of transparency

“My dog was injured Day 1 of a 7 day stay. Story changed 5 times on how he was injured. Owner rude and irresponsible. I took her / them to small claims court and won.”

Neglect/Starvation

“They didn’t feed my dogs for a week. It resulted in them losing nearly a third of their body weight.”

Sanitation and hygiene (cats)

“When I came back to pick her up, she smelled like pee... It had poop smeared on it and smelled like pee.”

Poor communication regarding incidents(4 mentions)

“Not one single phone call, not one bit of communication. Even when I CALLED AND ASKED, the lady failed to mention the fights.”

Hygiene/Smell upon pickup(3 mentions)

“When I picked them up the stench was almost unbearable.”

Difficulty reaching staff by phone(3 mentions)

“these people are IMPOSSIBLE to get ahold of on the weekends”