Home Away From Home

Severe injury and physical health concerns

“My dog got severely injured at his stay and has come back smelling horrible.”

Unsupervised pets/Staff leaving building

“Come to find out as I was waiting outside, the staff had actually just left the building for this amount of time.”

Significant weight loss during boarding

“left our three animals... and came back to them having lost approximately 3 pounds each.”

Grooming errors (shaving double-coated dogs)(3 mentions)

“The groomer shaved my husky without consulting me and caused damage to his skin.”

Lack of transparency/No-tour policy(4 mentions)

“They would not let me see the facility. That is never a good sign.”

Strict/Unfair billing and cancellation policies(4 mentions)

“they don’t refund you at all or give you credit for a future date if you decide to cancel.”

Unresponsive phone/voicemail(3 mentions)

“Left 3 voicemail a week ago and still no one has gotten back to me at all.”