Hounds Of York

Dog escaped facility and found by city animal services

“Toronto city animal services, called her to say the dog was found outside... they didn’t even call me to let me know my dog was missing.”

Allegations of physical injury/burns during grooming

“shaved my Morkie Matilda's belly to the skin. The groomer continued to use a dryer on her, thus burning and irritating her skin.”

Allegation of discriminatory/racist remarks by owner

“She continued to tell me that it’s likely imported from China and she doesn’t trust Chinese products at all... It’s straight out racist.”

Owner's attitude/communication style(6 mentions)

“Sherry’s responses were rude and condescending in the few emails that we exchanged.”

Grooming duration/wait times(5 mentions)

“It took six hours for her to get groomed... she is only 17 weeks, so I am not sure why she is in there for 6 hours.”

Pricing transparency/Inconsistency(3 mentions)

“I’m still unclear on how the estimate was so different to the actual priced charged. Definitely felt some kind of dishonestly.”