Hounds Town Orlando - Winter Park

Mobility/Injury concerns related to flooring

“My dog could not walk on their slippery floors. Left him to lay there... Now I am rehabilitating my dog so he could walk again!!!”

Alleged lack of supervision/staffing ratios

“Irresponsible and bad, a group of dogs were attacking one dog and only two person working including the owner.”

Identity/Medication Mix-up

“Puppies collars had been switched. The staff did not know which puppy was which. It is evident that they did not give the vitamins to the correct pup.”

Hygiene/Smell upon pickup(3 mentions)

“when I got my dog back he had a strong odor of urine as if another dog urinated on him or if he was just walking around on urine all day.”

Lack of outdoor access(2 mentions)

“the dogs can't go outside-some issue they have with a fire code violation.”

Communication gaps during boarding(4 mentions)

“No communications over text, which would have been nice when we were away... The rest of the entire weekend was no communication or updates.”