K9 Resorts Luxury Pet Hotel Bethlehem

No overnight staff - dogs left alone at night with no supervision

“We discovered that at night the dogs are completely alone and locked in something they call a room—it's the same as locking your dog alone in the dark at night in a slightly larger cage.”

Dog contracted kennel cough after boarding

“When I picked him up, I come to find out he doesn't have a voice. I took him to the vet and found out he has kennel cough.”

Dog returned sick with rash and weight loss

“My puppy has been very sick since staying there. She lost a significant amount of weight... She came back with a really bad rash.”

Dog injured nose from anxiety/crate scratching during overnight stay

“He broke skin on his nose and was bleeding a little... they put cameras in the room with him so they could monitor him all night.”

Dog returned with feces caked to bottom and raw bleeding skin

“One of my dogs had feces caked to his bottom and had raw, bleeding skin in that area. This was not disclosed to us, we found it upon picking them up.”

Aggressive sales tactics and upselling

“The sales tactics at this place are relentless and it's a huge turn off for me.”

Expensive pricing with mandatory fees(3 mentions)

“Their boarding rates are very expensive for the area (about $100 more for a three night stay) and they charge you a mandatory $35 additional for an exit bath.”

No overnight staff supervision

“They also don't have staff that stay overnight with the pets, as most other places do, so you're actually paying a lot more for a lot less actual supervision.”

Unresponsive to calls during overnight hours

“I called over 50 times and absolutely no one answered.”

Dog returned with hygiene issues (urine-soaked, not let out to bathroom)

“I got my dog back and his legs and paws were covered in pee... Wonder if they ever let him out to use the bathroom at all.”