Karina Miller Pets

Customer service failure - texting about deceased dog, hung up on customer when asked to stop

“She hung up on me. I blocked the number that was texting me. I just got texted from another number.”

No-show for scheduled appointment

“We had a appointment to get our dog groomed even received even was there no call or text nothing”

Appointment canceled day-of with no backup plan

“They called and canceled the day of the appointment 10 minutes before I was scheduled to be there.”

Senior dog health issue post-grooming

“I do believe in second chances. My dog fully recovered and has been doing well.”

Extremely long wait times (5 hours) with wrong haircut

“My appointment was at 1:30. We waited 30 minutes and still the groomer didn't show up. I got my dog after 5 hours later and haircut was not what we told them to do.”

Pricing transparency - costs not disclosed upfront(3 mentions)

“Wish their cost were posted either on their web site or at the office or informed ahead of time what the cost will be. We were unpleasantly surprised with the $99.00 bill.”

Scheduling and reliability issues(4 mentions)

“Very difficult to reach or make appointments.”

Grooming quality inconsistency(2 mentions)

“The last grooming I received for two of my Springers was horrible they shaved them down to their skin with no feathers left in their legs or chest.”