Suwanee Animal Hospital

Pet returned with injuries/neglect after boarding - raw paw pads, eye problems, fecal matter on pet

“We boarded our pet for one week in October. He returned home with a limp. His paw pads looked raw; maybe burned from hot concrete.”

Alleged misdiagnosis leading to pet death or worsening condition

“First, the vet misdiagnosed my dog and when I got a second opinion, I found out it was cancer.”

Pets left in inadequate conditions during boarding (cold temperatures, alone for extended periods)

“I was shocked when I learned that MULTIPLE dogs were housed in a room that was marked at 45 degrees there was pee in all corners of the room and the dog was quite literally shivering infront of me.”

Alleged unnecessary procedures/surgeries

“My pup underwent an unnecessary cosmetic procedure (he has a heart condition and shouldn't be put under unless absolutely necessary) during a dental extraction.”

Pricing concerns - perceived as expensive or sudden increases(18 mentions)

“They have raised their prices a lot. I am retired and it is difficult for me.”

Front desk staff issues - rude, unhelpful, disorganized(12 mentions)

“The ladies at the front desk were absolutely no help when I called due to my dog constantly throwing up and they wouldn't get him in because they didn't want to miss their lunch hour.”

Pet Care Plan discontinuation and communication issues(8 mentions)

“When I received the email that the pet care plan would be discontinued, I called immediately... They informed me that only one vaccine was due now... I asked if they could just do all the vaccines in August while I'm still covered under the plan, but they said no.”

Wait times and scheduling issues(7 mentions)

“I ended up not being seen until 4:40. They misplaced our charts and took other people ahead of us who did not even have an appointment.”

Billing errors and confusion(6 mentions)

“CHECK YOUR BILL! WATCH OUT FOR KENNEL COUGH! If you use them for boarding - double check your bill! I have boarded my 2 dogs there - they are supposed to give a 10% multi pet boarding discount. This is consistently forgotten.”