Kiki's Pet Spa & Boutique

Dog contracted ear infection requiring $407 vet visit after grooming; owner ghosted when follow-up attempted

“They diagnosed him with an ear infection (Otitis Externa)... I contacted Kiki's about this and they refused all responsibility. When I shared the vet report they just ghosted me.”

Dog contracted kennel cough and infection requiring month-long antibiotics after boarding

“He got kennel cough and an infection from this place!!! he ended up being on antibiotics for a month!!!”

Dog came home with red eye and missing tooth

“our poor pup came home with a red eye and a missing tooth.”

Dog cut during grooming with no notification to owner

“Cut my dog during a shave & wouldn't even let me know. When I got home I noticed days later she was red and swollen.”

Unsanitary facility conditions: feces stains, sticky floors, urine smell

“The place smells like urine as soon as you hit the door... there appeared to be feces stains on the floor, a watery mixture in some areas (bleach or cleaner), and construction materials scattered about.”

Inconsistent grooming results(4 mentions)

“The grooming service is very inconsistent and every time I picked up my dog she looked like a different pet.”

Poor communication/follow-up(3 mentions)

“Good grooming, but never called back when I tried to make a follow-up appointment.”

Price increases(2 mentions)

“Prices tend to increase by 20-40 dollars every 6 weeks”

Rude staff behavior(3 mentions)

“She was very unprofessional and my experience was just horrible.”