Killeen Animal Care
424 W Rancier Ave, Killeen, TX 76541
Overview
Killeen Animal Care is a family-owned pet boarding and grooming facility in Killeen, Texas serving the surrounding areas including Fort Hood and Harker Heights. They offer dog boarding for all breed sizes (small, medium, and large) with a free bath for stays of 3 or more nights, as well as professional pet grooming services starting at $35. The facility treats pets as their own and provides exercise and care similar to a home environment.
Amenities & Policies
Required vaccinations: up-to-date vaccinations
Policies & Details
Extras
What Reviews Say
113 reviews analyzedKilleen Animal Care is a highly-regarded family-run business praised for its exceptional grooming quality and affordable boarding rates. While the facility is noted to be older and somewhat dated, customers frequently highlight the 'fresh-smelling' results and the staff's gentle handling of elderly or anxious pets. However, there are notable inconsistencies in administrative professionalism, with several reviewers reporting difficulty booking appointments or experiencing rude interactions over the phone.
People love
Staff shoutouts
Worth noting
Lack of 24/7 supervision
“This 'boarding'... has NO ONE on site 24 hours. The employees/owner are only there through normal hours.”
Hygiene/Pest concerns
“my dog came home hungry, thirsty smelly and lets not forget the fleas!”
No-show/Communication blackout
“I booked a reservation a month out... and the day to drop off I received SILENCE. Let messages they never returned my calls.”
Difficulty booking/Waitlist issues(4 mentions)
“For the past year I’ve tried to rebook several times and they have every excuse to not book a date. They always tell me they will put me on the wait list and will call but never call.”
Rude phone/initial interaction(3 mentions)
“Customer service is a joke! They were rude as soon as they answered the phone.”
Dated/Dusty Facility(2 mentions)
“It's pretty dusty and it looks like it hasn't been refurbished in 50+ years.”
Top Rated
4.5 stars from 113+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 113 reviews.
At a Glance
Pricing
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