Kinder Kritter

Unreported physical injuries (seroma and bruising)

“he was returned to me with a large seroma on his spine and bruises scattered across his legs and chest… I was not informed of any incident.”

Medical neglect/Lack of notification for illness

“informed that he apparently had diarrhea and was throwing up all day. Nobody bothered to call me.”

Supervision concerns (Staff on phones/understaffed)

“20-30 dogs in the play area with only one staff member... Often times they were either on their phones or completely zoned out.”

Health/Illness (Flu/Worms/Conjunctivitis)(3 mentions)

“thay stated that she got flu from another dog there... my dog got conjunctivitis and worms while he was there.”

Webcam technical issues(3 mentions)

“Webcam never works... Been broken for over a month.”

Communication/Professionalism(4 mentions)

“unnecessary for a staff member to scold and tell me that she was 'frustrated' I didn't answer my phone.”