Knot 2 Shaggy

Severe physical injury/trauma during grooming

“he had cuts, gouges everywhere, his ears were bleeding... They said this was one of the worst cases of ear plucking they’d seen.”

Unauthorized shaving of matted dogs

“The shave was not authorized and then the groomer proceeded to lecturer me about needing to get her groomed more often.”

Pricing and hidden fees(5 mentions)

“I was charged $5 to pay over the phone! No good reason was given for this.”

Communication regarding breed restrictions or cancellations(2 mentions)

“they cancelled my appt due to the breed and didn’t let me know Anything even after a call and documents being sent in.”