Lake Hickory Veterinary Hospital

Surgical/medical error causing pet death or serious harm

“Almost killed my dog by cutting an artery during surgery and would not have told us unless receptionist mistakenly blabbed. Dog Maddie. No was never the same. Passed away.”

Misdiagnosis leading to pet death

“Misdiagnoses, wrong medications prescribed, no follow up blood work ordered that would have caught the undiagnosed diabetes that took my precious baby's life.”

Refusal to see emergency patient

“Dog with symptoms of pyometra, Lake Hickory wouldn't see her. Finally found vet to take her, dog needed emergent surgery for pyometra, a potentially life threatening infection.”

Pet sent home dead or improper euthanasia handling

“Dr Madelyn Moore is the most unprofessional person I have ever dealt with. No consult or explanation of meds on top of sending home a DEAD CAT KNOWING IT WAS ALL Ready DEAD ALONG WITH LIES OF THE CAR WAS MUCH BETTER.”

Pricing deception/bait and switch

“We were told that a neuter surgery for our 4 pound dog would be between $300-$400 total, but upon pickup had a $1000 charge.”

Pricing transparency and unexpected costs(8 mentions)

“They told me they price shop all the time and there's no one around besides neuter mills that charge less than $600 for a neuter. That's after the $300 fee came off the bill.”

Rude or dismissive staff behavior(7 mentions)

“the receptionist was already overwhelmed, to the point she was rude, recommended another vet for us to take our dog.”

Long wait times despite appointments(5 mentions)

“They had my 80 year old father who had an appt with his pitbull wait for over 45 minutes because they were too busy taking walk ins!”

Communication issues between staff and clients(4 mentions)

“we would get a lot of different answers from different people to our questions.”

Boarding facility concerns(2 mentions)

“One of my other dogs had red, skin-scraped off, elbows that no one mentioned to me until I found it myself when I got him home.”