LE DOGGIE COOL

Dog seriously injured (fractured paw, dislocated toe) - owner not notified during day

“she had been licking her paw all day and "might have a blister." They never contacted me during the day to let me know something was wrong”

Dog attacked and beaten in daycare - supervisor had no idea what to do, no first aid kit

“My pup was attacked and beaten in their daycare. Supervisor (only one person was watching) had no idea to do and didn't have proper first aid kit to help.”

Dog grooming injury - chemical burn causing temporary blindness

“My 6 month old puppy went to Le Doggie Cool for a simple bath, and came out with a chemical burn in his right eye that temporarily BLINDED him for 1.5 months”

Grooming abuse allegations - dog traumatized, found plastic in vomit, returned covered in urine

“I'm pretty sure my dog was ABUSED in her grooming session and now she is traumatized and always shaky when taking a bath now.”

Severe understaffing - 30+ dogs with single supervisor

“There were around 30 dogs and one staff member supervising. Pure chaos.”

Kennel Cough outbreak - failed to notify other members

“My dog got Kennel Cough at Le Doggie Cool, they said they would send a notice to the other members of their daycare, which they did not do.”

Grooming services - incomplete work, skin irritation, poor communication(5 mentions)

“I scheduled a bath deal and trim at Le Doggie Spa, but only the bath service was provided.”

Noise complaints from neighbors - barking dogs early morning/weekends(3 mentions)

“This morning, the same dog has been barking for a half hour, starting at 7:30 am. This happens almost every single week, ESPECIALLY on weekends.”

Overcrowding and lack of size separation(3 mentions)

“an overcrowded space with distracted staff and dogs piled on top of each other to maximize profit.”

Tipping policy confusion(2 mentions)

“They started to add a 18% gratuity to my drink!!! 18%?!!? I ask the lady up front and she said it was tax, which was a lie.”