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Lonesome Kitty Feline Hotel and Diggity Dog Canine Hotel

Name: Lonesome Kitty Feline Hotel and Diggity Dog Canine Hotel
Address: 2698 Dundas St W #1, Toronto, ON M6P 1Y2, Toronto, ON, M6P 1Y2, CA
Telephone: +1 416-536-4694
Rating: 4

2698 Dundas St W #1, Toronto, ON M6P 1Y2

4.0

53 Google reviewsGoogle Verified

Cage-freeStaff overnightMedication adminGroomingClimate controlledOvernight potty breaks

Overview

Lonesome Kitty & Diggity Dog is a combined cat and dog boarding facility in Toronto's Junction/High Park district. The dog section offers 2,300 sq ft of living space with the owner on-site, while cats are housed separately on the third floor with private rooms and recreation time. They provide boarding, grooming, and medication administration services with 24-hour care and a 10% multi-pet discount.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, FVRCP

Policies & Details

Hours & Billing

Drop-off hours:9am-6pm Monday-Friday, 9am-5pm Saturday, 10am-3:30pm Sunday

Pick-up hours:9am-6pm Monday-Friday, 9am-5pm Saturday, 10am-3:30pm Sunday

Late pick-up fee:$25 per half hour or less

Billing method:Per calendar day

Cancellation & Deposits

Cancellation penalty:Deposits on reservations will not be refunded; early return requires paying entire reserved stay

Deposit required — One night's stay (non-refundable at holiday times)

Holiday surcharge — $4-$28/day additional

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — 10% discount when one cat and one dog from same family board at same time

Senior dog accommodations

Owner operated

What Reviews Say

53 reviews analyzed

The facility receives high praise from long-term feline owners for its specialized cat grooming (lion cuts) and attentive boarding, with many noting the owner's 'magic touch' with difficult or nervous pets. However, there is a stark contrast between these glowing reports and a cluster of reviews citing extremely rude phone interactions and poor customer service. While cat owners are generally thrilled, the few dog-related reviews are mixed, including one serious allegation of a safety incident which the owner vehemently denied.

Value

4.8

Cleanliness

4.5

Drop-off / pickup

4.5

Facility

4.0

Communication

3.8

Dog happiness

3.5

Staff

3.2

Safety

3.0

People love

Expertise with Difficult/Senior Cats(7)Quality Grooming (Lion Cuts)(8)Video/Photo Updates(4)

Staff shoutouts

Michelle(21 mentions)Vera

Worth noting

Allegation of dog injury (ear bite) and ignored instructions during boarding.

“Another dog being boarded or possible the owner's dog also bit my dog's ear. Boarding is close yo horrific.”

Extreme hostility/defensiveness in owner responses to negative feedback.

“You seem to have a habit of leaving bad reviews... we are not your servants.”

Rude/Unprofessional Phone Manner(6 mentions)

“SOOO rude on the phone, didn't even bother... her tone was annoyed and condescending.”

Owner Dismissiveness(5 mentions)

“Owner wouldnt reply to my emails... Now they’re accusing me of being a fake review instead of taking responsibility.”

Owner replies to 88% of reviewsdefensive tone12 repeat customers

At a Glance

Google rating

4.0/ 5

Review score

3.9/ 5

Amenities6 of 14

Reviews53

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$24–$52/night

Contact

Visit Website +1 416-536-4694 2698 Dundas St W #1, Toronto, ON M6P 1Y2

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