Lucky Dog by Barktown

Missed phone call/communication failure - customer not called back

“Never called me back”

Inconsistent grooming quality from new staff

“The last visit...apparently a new groomer cut my dogs hair....He or she does not know how to groom a shi zue!! She got a puppy cut for a 12 year!”

Cleanliness issues at self-wash station

“There was long black dog hair left in the scrubby brush and under mat. Hair brushes had dog hair in them also.”

Appointment availability/wait times(2 mentions)

“The only negative is they are so popular whereas when they started you could get an appointment most anytime now there is always a wait list.”

Pricing concerns(2 mentions)

“Too expensive.”

Vaccination policy enforcement

“I was initially told that a letter of exemption from my vet would be enough since she recommends waiting until my puppy is a year old for the rabies vaccine. However, I was later informed that the letter no longer mattered and my appointment was canceled.”