Lucky Dog Retreat - Indianapolis

Dog returned in potentially unsanitary condition

“he was covered in some sort of brown substance that had dried all over him”

Possible prolonged exposure to urine during boarding

“I can tell he was left in a cage where he likely peed in”

Unexpected charges and policy changes

“there is no longer a multi-dog discount, there is an extra charge for a holiday ... and an additional deposit charge”

Difficulty reaching the facility and receiving callbacks

“there is rarely a time when I call that someone answers the phone”

Training dissatisfaction

“The trainer talked the first two weeks of training. Not worth the money.”

Poor phone and customer communication(4 mentions)

“there is rarely a time when I call that someone answers the phone”

Unexpected fees and policy changes(3 mentions)

“No notification just extra charges”

Cleanliness and dog condition at pickup(2 mentions)

“I can tell he was left in a cage where he likely peed in”

Insufficient daycare enrichment(2 mentions)

“there is no enrichment what-so-ever for an active puppy”

Unfriendly or inadequate evaluation handling(2 mentions)

“Staff not at all friendly”