Lucky Paws Boarding & Daycare

Supervision concerns/Staff on phones

“I watched a few times this weekend over webcam and saw that most of the workers were never paying attention because they were on their phones as dogs were getting aggressive.”

Injuries and Infections

“My dog has a huge injury to his groin and missing an entire patch of fur down to the skin... last three times my dogs have come back with eye infections, ear infections.”

Sanitation/Urine smell

“When I picked up my dog he reeked of urine on his entire body... The main lobby area reeks of urine.”

Webcam technical issues(6 mentions)

“Only recommendation for the owner would be to fix their video feed as it is very choppy, more like seeing pictures rather than a video.”

Lack of evening/night staff

“I was really disappointed to find out that they do not take boarded dogs out past 5/6p for bathroom breaks.”

Grooming quality/oversights(5 mentions)

“I paid for my dog to be groomed and she was barely washed, her coat was a mess, and she smelled terrible.”