Miss Kate's Bed & Biscuit

Severe injury - dog harness cut into skin to bone over 8-day stay, no staff monitoring or vet call made

“When I reached down and picked him up, my hands and arm were covered in blood... the harness had actually cut all the way to the bone.”

Dog not let out of kennel for 8 days - possible neglect

“I never say my dog out his kennel, so I am assuming they didn't even let him out to go to the bathroom.”

Staff fired all at once, new staff less caring according to former customers

“They fired literally all of their staff, people who were genuinely kind and cared about our dog and loved him like he was their own. Now they have people who couldn't care less.”

Financial issues - $100,000 missing, employees left without warning

“At the time of your visit we were just made aware that over $100,000 was missing and 3 employee's took off with any warning.”

Grooming services not provided as requested(3 mentions)

“I had requested daily brushing and a bath before pickup. She wasn't brushed and I had to cut off matted hair. She also wasn't given a bath.”

Camera/monitoring system issues(3 mentions)

“You can watch your dog, but didn't work.”

Staff turnover concerns(2 mentions)

“Staff turn over is evident and now you have to prepay and give 48 hours notice to pick up early.”

Policy issues - prepayment and strict cancellation

“Now you have to prepay and give 48 hours notice to pick up early or they will not refund any days not used.”

Expensive pricing(2 mentions)

“Very expensive.”