Murphy Veterinary Hospital

Alleged medical negligence/misdiagnosis leading to death

“My dog was badly misdiagnosed... He was diagnosed as being poisoned [by another vet]. By this time he was going into to convolutions and his kidneys were failing. He was gone by noon.”

Billing disputes and allegations of overcharging for unrendered services

“Dr. FORD got caught double charging me on two seperate breedings for services he did not provide!”

Front desk rudeness/lack of empathy(12 mentions)

“The receptionist LAUGHED as I struggled with my speech impediment over the phone. Something so rude has never happened to me in my life.”

Strict cancellation/no-show fees(3 mentions)

“Because I didn't give more than 24hr notice they are charging me $58 to cancel. I can't make the appointment because of work.”

Communication/Follow-up issues(6 mentions)

“The office staff is very bad with follow up or returning calls.”