PetSuites Murphy
415 E Farm To Market 544, Murphy, TX 75094
Overview
PetSuites Murphy is a well-established pet care facility celebrating 25 years in business, offering boarding, daycare, and grooming services. The facility provides webcams so pet parents can check on their furry family members, and they have a loyalty rewards program. While training services are not currently offered at this location, the facility emphasizes personalized care for all breeds including those with special needs.
Amenities & Policies
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What Reviews Say
393 reviews analyzedPetSuites Murphy is a modern, clean facility highly praised for its webcam features and effective training programs. While many long-term customers report happy, exhausted dogs, there are significant recent concerns regarding rigid new lobby hours that force extra overnight charges. Most alarmingly, a subset of reviews alleges severe neglect, including significant weight loss and aggressive staff responses to difficult pet behavior.
People love
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Worth noting
Threatening to send pets to Animal Control
“Murphy Pet Suites is a dangerous place that threatens to send your beloved pet to animal control... if you can't pick them up immediately.”
Severe weight loss/Neglect of feeding
“After boarding him, he was half his bodyweight, and he went blind while in their care.”
Alleged physical abuse/trauma
“I witnessed the Pet Suites Murphy location directly target and abuse my baby by violently and continuously spraying her with a water hose.”
Restricted lobby hours/Extra night charges(5 mentions)
“A 5pm closing time forces them to purchase an extra night... Seems like selfish business to me.”
Kennel Cough outbreaks(6 mentions)
“My dog absolutely loved pet suites. However, she got kennel cough three times from this facility.”
Billing discrepancies/Hidden fees(4 mentions)
“They charged extra because we booked during spring break and never discussed the charge... charged 100.00 more than our estimate.”
At a Glance
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