New York Dog Spa & Hotel - 25th Street

Severe weight loss during boarding

“He had lost five pounds in two weeks—dropping from a healthy 28 lbs to just 23 lbs. His ribs, hip bones, and spine were noticeably protruding.”

Health/Sanitation (Giardia/Pink Eye)

“she was diagnosed with giardia AND pink eye after just a 2 night stay.”

Grooming Error (Accidental Shaving)

“they ACCIDENTALLY groomed and shaved our pet... she was sent straight for the blade.”

Weight loss/Feeding oversight(2 mentions)

“I never received any indication that he wasn’t eating... she came back less than 10 pounds [from 15].”

Phone responsiveness(4 mentions)

“They never pick up the phone and they leave you without recourse to leave a message.”

Excessive crating/rotation(2 mentions)

“Again he wasn't in the play room but in the back... I am paying for him to play with other dogs and not just sit in a kennel.”