Nice Diggz Midtown

Groomer struck a dog hard

“I was dropping off two dogs and had to bribe one to the back and saw the groomer hit a dog really hard. Worse part no one cared too much.”

Nail quicking without disclosure - multiple incidents

“two of his nails were cut so short they were bleeding very badly and wouldn't stop... They would have clearly noticed this and purposely didn't tell me”

Dog injured during grooming (cut ear)

“the girl at the front said that the groomer cut her ear by accident and there is a huge scab”

Anxious dog mishandled - forced into muzzle without owner consent

“They'd forced him into a muzzle and kept clipping while he shrieked. No treats. And kept going while he shrieked to finish the job.”

Significant over-grooming/over-shaving against owner instructions

“I was horrified to find that he had been shaved almost entirely, with his belly completely exposed”

Lack of communication about grooming issues(8 mentions)

“The business seems to forget the human element and customer service part of their job.”

Nail quicking not disclosed to owners(6 mentions)

“I find it highly irresponsible that no one at the salon/store told us about the nail bleeding - almost like they hoped we wouldn't notice.”

Groom not matching owner instructions(5 mentions)

“I asked for a light trim... What I got was a shorter trim than expected, uneven face and chest and her ears trimmed.”

Staff ignoring owner input about dog behavior/needs(3 mentions)

“I expected them to be prepared to groom a dog in her situation and assign the best groomer for the job... The groomer did not answer and went to the back to get her.”