On Command 2

Dog returned with bleeding tail and sores, poor communication about incidents

“As we continue to watch and wash our dogs we find the male has extensive sores on his chin and personality was off. This is concerning as he is always a very loving and happy boy! I followed up next day as they were closed by the time we are noticing these issues. As I am writing this I am still pending a call back that was promised by end of day. 6:51 and no updates or explanations.”

Surprise fees added at drop-off with no advance notice

“This time, we were told that there would NOW be a $5.00, per animal, per feeding charge to include grass saver in their meals. There was no advanced notice and once we arrived, we could not find alternatives.”

Groomer ignored owner instructions and didn't follow up

“I confirmed with both the manager and the groomer that since my rescue baby was a Pomeranian, to please not cut the undercoat. When I brought my baby home he rolled over for a belly rub and I saw that the cut was choppy and uneven... I called the next day and was told the manager would call me back. It's been 4 days and no call.”

Strict late fee policy with defensive owner response

“I was shocked when I was charged a $15 late fee for picking up my dog after 11:00am (boarding).”

Grooming results not matching expectations(2 mentions)

“I felt like what I told them I wanted was not what I got. It also wasn't an even haircut on my dog.”

Unexpected fees or pricing issues(2 mentions)

“We were told that there would NOW be a $5.00, per animal, per feeding charge to include grass saver in their meals.”

Late pickup fee policy

“I was charged a $15 late fee for picking up my dog after 11:00am (boarding).”