🐕

One Lucky Pup

Name: One Lucky Pup
Address: 616 Springbrook Rd, Charlotte, NC 28217, Charlotte, NC, 28217.0, US
Telephone: +1 704-525-4440

616 Springbrook Rd, Charlotte, NC 28217

4.8

201 Google reviews

Accepts puppiesMedication adminGroomingTrainingOnline booking

Overview

One Lucky Pup is a locally-owned pet resort and spa in Charlotte, NC with two locations (Northlake and Charlotte). They offer dog daycare, boarding, grooming, and training services with an open play environment. Dogs must be at least 4 months old, current on vaccinations (Rabies, DHPP, Bordetella), and spayed/neutered if over 6 months. They provide daily text report cards with photos and allow owners to bring their dog's regular food and comfort items from home.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies4+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Care & Play

Group play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Extras

Owner operated

What Reviews Say

201 reviews analyzed

One Lucky Pup (formerly Dogtopia) is highly regarded for its exceptionally friendly staff and personalized care, with many owners noting their dogs are 'excited' to arrive. The facility stands out for its transparency, offering tours, live webcams, and detailed daily report cards with photos. While there are isolated complaints regarding grooming styles and a temporary chemical odor during floor renovations, the overwhelming sentiment is one of deep trust and high satisfaction.

Dog happiness

4.9

Staff

4.9

Communication

4.8

Drop-off / pickup

4.8

Cleanliness

4.7

Safety

4.7

Facility

4.6

Value

4.5

People love

Report Cards & Photos(18)Webcam Access(15)Seasonal Events(6)

Staff shoutouts

Sammi(3 mentions)Allyson(2 mentions)Nicole(6 mentions)Stacy(3 mentions)

Worth noting

Odor and hygiene concerns

“Going on our initial tour... the smell really was what made me decide not to bring my dog back. It was horrendous.”

Grooming accuracy(3 mentions)

“She was completely shaved besides her ears and tail... I was very shocked at first when I saw her.”

Thirst after daycare

“He was dehydrated also. I hope others have a better experience, but this was very disappointing.”

Owner replies to 98% of reviewsAvg response: 2dwarm tone42 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA

International pet services standards

Cross-referenced with IBPSA’s member directory.

At a Glance

Google rating

4.8/ 5

Review score

4.7/ 5

Amenities5 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Min puppy age

4 months

Pricing

Contact facility for pricing

Contact

Visit Website +1 704-525-4440 616 Springbrook Rd, Charlotte, NC 28217

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Charlotte

🐕

Lucky Dog Bark - Charlotte

Charlotte, NC

4.5· 1158 reviews

Outdoor yardSmall dog areaAccepts puppiesReactive breeds OKMedication admin+3 more

Contact for pricing

View Details

🐕

Skiptown

Charlotte, NC

4.6· 1046 reviews

Outdoor yardSmall dog areaAccepts puppiesMedication adminGrooming+2 more

From $42/day

View Details

🐕

Lucky Dog Bark - Charlotte

Charlotte, NC

4.9· 700 reviews

Outdoor yardAccepts puppiesMedication adminGroomingTraining+1 more

Contact for pricing

View Details