Pacific Pet Resort
2909 San Luis Rey Rd, Oceanside, CA 92058
Overview
Pacific Pet Resort is a comprehensive dog boarding, daycare, and training facility in Oceanside, CA, formerly known as Oceanside Pet Hotel. Under the direction of renowned dog trainer Graham Bloem, the facility offers resort-style accommodations with indoor climate-controlled rooms and personal outdoor patios, dog daycare with spacious yards and obstacle courses, and extensive training programs including board-and-train boot camps. The facility is also home to Shelter to Soldier, a nonprofit that trains service dogs for veterans.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, DHLPP
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
123 reviews analyzedPacific Pet Resort (also referred to as PNWK or Oceanside Pet Hotel) is highly regarded for its friendly frontline staff and ability to handle reactive or high-energy breeds. While many customers report happy, tired dogs and successful training outcomes, there are significant concerns regarding management's lack of communication following serious incidents. Critical red flags include a severe dog attack and reports of illness linked to facility cleanliness, suggesting a disparity between the caring frontline staff and administrative oversight.
People love
Staff shoutouts
Worth noting
Severe dog attack/mauling
“My dog was viciously mauled... He had upwards of (x60) stitches in several spots, and a canine-tooth was torn out.”
Health/Sanitation concerns (Pneumonia/Fecal Toxemia)
“We took him to the vet, he had kennel cough, beginnings of pneumonia, and fecal toxemia. My vet said it was due to the kennel not thoroughly being cleaned.”
Extreme dog distress/fear response
“the second the guy put his hand on the latch my poor baby PEED himself because he was so scared. My dog has NEVER EVER done that before.”
Booking system and administrative errors(4 mentions)
“The booking system is a bit frustrating, as booking online is no longer possible and we are often overcharged.”
Inconsistent social media updates/photos(3 mentions)
“I was informed of daily posts to Facebook to see our dog, but on day 2 of our trip I had to ask where the photos were.”
Management responsiveness(3 mentions)
“Eddy never responded to my emails to have a meaningful dialog about my concerns... After months of continuously reaching out, I gave up.”
Top Rated
4.5 stars from 52+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 52 reviews.
At a Glance
Pricing
Boarding
$115/night
Daycare
$115/day
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