The Animal Keeper

Hygiene and sanitation concerns during boarding

“My dog is covered in urine (I am assuming no one cleans kennels)... my white dog was yellow.”

Physical injuries and lack of incident reporting

“We picked him up and he had a 3 inch deep gash in his tail at the very tip. They offered no explanation.”

Identity error / Handing over wrong pet

“They gave me someone else's dog!!!!! It was only when we got outside that we realized it wasn't our dog!”

Unattended facility at night

“THERE IS NO ATTENDANT PRESENT AT NIGHT... They leave the dogs at 7pm unattended until the next am person comes in at 5am.”

Pricing and 'Nickel and Diming'(12 mentions)

“To get her to play, you have to buy additional packages, and then, the cost ends up being just as expensive or more than other boarding facilities.”

Grooming delays and quality(5 mentions)

“He was covered in dog hair and smelled like wet dog... groomer had not started on him until an hour past his appointment time.”

Technical/Booking system issues(4 mentions)

“Their website sucks. We booked online and their system is not properly automated, it apparently did not create a reservation.”