Page Point Animal Hospital and Pet Resort

Wrong medication dosage given to dog with admitted fault, then charged for correct dosage

“They've given a friend of mines dog the wrong dosage of allergy medication, admitted fault, and then proceeded to charge for the correct dosage.”

Dog injured during boarding - neck pain from improper handling, staff added note to care logs after the fact

“When we picked the dogs up, we also noticed that the Frenchie seemed to be in pain in her neck area... The staff became very defensive and would take no accountability for any of this.”

Misdiagnosis leading to near-fatal infection in cat

“I personally switched from this vet a couple years ago due to a misdiagnoses from one of the vets causing my cat to have a near fatal infection because we were told to disregard something that every other vet has since said should have been addressed right away.”

Cat traumatized during bloodwork procedure - rough handling

“They pinned her down and kept trying and trying... they were a bit rough with our cat... she did not want to be held or touched for months after this experience.”

Dog contracted UTI while boarding

“My dog had a UTI when I picked her up from boarding. Had to pay extra vet fees at another vet to resolve the issue.”

Pricing changes and value concerns(4 mentions)

“What was affordable at $70/month included x-rays and dental is now more than DOUBLE monthly. So what was near $1k annually is now over $2k”

Lack of accountability for mistakes(2 mentions)

“The staff became very defensive and would take no accountability for any of this during our follow-up conversations.”

Defensive responses to customer concerns(2 mentions)

“When I confronted them, they said, no, we had that note the entire time... The staff became very defensive.”

Missed diagnoses/weight shaming(2 mentions)

“Every time i went in i felt shamed about her weight... Page point had called her bumps 'old lady warts' and oak grove explained she basically has zits from her out of control hormones.”